Shipping & Returns

Every order ships free, worldwide, tracked and insured. This page covers dispatch and delivery times, customs, damage, returns and cancellations.

Shipping is free on every order, to anywhere in the world. No minimum order, no hidden fees. Each piece is packed by hand in protective materials.

Our pieces are not mass-produced shelf items - each one is carefully handcrafted and custom-finished for you. We will give you a clear dispatch estimate when you place your order. From dispatch, our delivery window is typically up to 5 business days - in the vast majority of cases, shipments arrive well before that. Bespoke commissions agreed through our Custom Orders page follow the timeline we set together (typically 2-4 weeks).

Every shipment is sent with full tracking and is insured door to door. You receive the tracking number as soon as your piece ships.

We ship from Israel. For all international orders, including the United States, shipments may be subject to local customs duties, VAT, import taxes or brokerage fees in accordance with the laws of the destination country. All such charges are the sole responsibility of the customer, are not included in our prices, and are paid directly to the local customs authority or courier company upon delivery.

If a package is returned to us due to incorrect or incomplete shipping details, failure to respond to the local courier, or refusal to pay local customs duties or taxes, shipping costs (both ways) will not be refunded.

Every single item is packed with the utmost love and maximum protection for transit. In the rare event that your piece arrives damaged or defective, photograph the item inside its original packaging and contact us within 48 hours of delivery so we can provide a swift solution - a free replacement, an equivalent piece, or a full refund.

Standard pieces can be returned within 14 days of delivery, provided they are unused and in their original condition and packaging. To start a return, message us on WhatsApp or email us - we'll confirm the return address and walk you through it. Return shipping is arranged and paid by you, and we recommend a tracked, insured service. Once the piece arrives back safely, we refund the full item price to your original payment method within 14 days.

In accordance with consumer-protection law regarding custom-made goods, orders for products that are custom-designed, personalised or made to order cannot be cancelled, returned or exchanged, unless the product arrives with a manufacturing defect. That is exactly why we work so closely with you during the design phase, and take no payment until you have approved the design and price.

Standard catalog pieces can be cancelled free of charge any time before dispatch, and returned within 14 days of delivery as described above. Custom, personalised and made-to-order pieces cannot be cancelled once the order is confirmed, in line with consumer-protection law - unless the piece arrives with a manufacturing defect. Since payment is only taken after you approve the design and price, you will never be charged for something you didn't confirm.

Neither we nor the shipping company can be held liable for any delay, disruption or failure in delivery caused by force majeure or events beyond reasonable control. In such events, the countdown of business days for delivery is paused and resumes only once regular economic activity and shipping services fully return to normal.

Message us on WhatsApp at +972 52 348 2278 or email shermanartwork@gmail.com with your order details (and photos, for damage claims). We respond personally, usually within one business day.